Refund and Cancellation Policy

1. Cancellation Policy

Cancellation of any personalized service request by the customers can be honored only within 24 hours from the time the order was placed, provided the services have not yet been delivered.

• Valid Cancellation: In case of valid cancellation, 25% of the original booking amount will be deducted as cancellation charges, and 75% will be refunded back to the customers via the original mode of payment.
• Non-Cancellable Services: In case of chat, video, and audio calls, there will be no cancellation and no refund will be provided.
• Digital Content/Course Plans: If customers subscribe to any Course Plans or purchase any digital content, there will be no cancellation and Customers will not be eligible for any refund. However, they can cancel the auto-renewal anytime.

2. Refund Policy

• 100% Refund Scenario: A 100% refund will be processed if Sellers/Personality/business are unable to provide the requested personalized services.
• Service Delivery Guarantee: Service delivery depends on a number of factors, and hence there is no guarantee. The Speakesy will be within its rights to cancel a service request by issuing a 100% refund to the customers.
• Processing Time: The refund will be processed in the original mode of payment, which will be credited within 7 to 10 working days.
• Discrepancies: In case of any discrepancy, please write to us at: support@speakesy.in

3. No Refund Policy

As our Seller/Entrepreneurs sell only Digital courses/Content and Services via calls, chat support, and live classes, we maintain a no-return policy. This means that once a customer has purchased a Video, Photo, or any form of digital document or service, it cannot be returned or requested for a refund.

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